1. Who We Are
Marktional SMM is a trading name of Marktional, a social media marketing and paid advertising service based in Bulgaria. We operate the website at marktional.com.
We are the data controller responsible for the personal data collected through this website.
- Trading name: Marktional SMM
- Contact email: contact@marktional.com
- Location: Bulgaria
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at the email address above.
2. What Personal Data We Collect
We collect the following categories of personal data:
- Contact information - your name, email address, and business name, provided when you submit our contact form.
- Service and budget preferences - the service you're interested in and your indicative budget range, if provided in our contact form.
- Message content - any information you choose to include in your enquiry message.
If you book a call through our calendar widget, Google Calendar collects the booking details you provide (such as your name and email) directly, as described in Google's Privacy Policy.
We do not currently use analytics or tracking tools, so we do not collect browsing or usage data about visitors to our website. If this changes in future, we will update this Privacy Policy and our Cookie Policy before doing so.
We do not collect any special categories of personal data (such as health information, ethnic origin, or political opinions), and we do not knowingly collect data from individuals under the age of 16.
3. How We Collect Your Data
- Contact form - when you submit an enquiry through our website contact form, we collect the information you provide directly.
- Cookies and local storage - our website does not currently set any cookies, and uses your browser's local storage only to remember your cookie consent choice. Please refer to our Cookie Policy for full details.
4. Why We Collect Your Data and Our Legal Basis
Under the General Data Protection Regulation (GDPR), we must have a lawful basis for processing your personal data. We rely on the following legal bases:
- Contractual necessity (Article 6(1)(b) GDPR) - processing required to fulfil a contract with you or take pre-contractual steps at your request, for example responding to enquiries and delivering services.
- Legitimate interests (Article 6(1)(f) GDPR) - processing for our legitimate business interests, such as responding to enquiries and improving our website, where these interests are not overridden by your rights and freedoms.
- Consent (Article 6(1)(a) GDPR) - where we rely on your consent, for example for any optional cookies you choose to accept. You may withdraw consent at any time via our cookie settings.
- Legal obligation (Article 6(1)(c) GDPR) - where processing is required to comply with a legal obligation, such as responding to lawful requests from public authorities.
5. How Long We Keep Your Data
- Enquiry data (contact form submissions) - retained for up to 2 years from the date of your enquiry, after which it is securely deleted. If we enter into a client relationship, we may retain relevant correspondence for the duration of that relationship and for a reasonable period afterwards for legitimate business purposes.
- Cookie preference data - your cookie consent choice is stored in your browser's local storage and kept until you clear your browser data or change your preference; it does not expire automatically.
6. Who We Share Your Data With
We do not sell, rent, or trade your personal data with third parties for marketing purposes. We share data only where necessary with the following service providers:
- Vercel Inc. (website hosting) - our website is hosted on Vercel's infrastructure. Vercel may process data such as IP addresses in server logs as part of providing hosting services. Vercel provides appropriate safeguards for international data transfers.
- Resend (email delivery) - when you submit our contact form, the information you provide is sent via Resend, our email delivery provider, to our inbox.
- Google LLC (fonts and calendar booking) - we load one webfont from Google Fonts, which may share your IP address with Google when the font file is requested. If you book a call through our calendar widget, that booking is handled directly by Google Calendar.
We do not currently use any analytics or advertising platforms, so no personal data is shared with third parties for those purposes. We may also disclose personal data where required by law, by court order, or to comply with regulatory obligations.
7. Your Rights Under the GDPR
Under the GDPR, you have the following rights in relation to your personal data:
- Right of access - you have the right to request a copy of the personal data we hold about you.
- Right to rectification - you have the right to ask us to correct personal data that is inaccurate or incomplete.
- Right to erasure - you have the right to request that we delete your personal data where there is no longer a legitimate reason for us to hold it.
- Right to restrict processing - you have the right to ask us to pause the processing of your personal data in certain circumstances.
- Right to data portability - where processing is based on consent or contract, you have the right to receive your data in a structured, commonly used, machine-readable format.
- Right to object - you have the right to object to processing based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent - where processing is based on consent (such as analytics cookies), you may withdraw consent at any time without affecting the lawfulness of prior processing.
8. How to Exercise Your Rights
To exercise any of the rights listed above, please contact us by email at contact@marktional.com. Please include your name and enough information to allow us to identify your data.
We will respond to all legitimate requests within one calendar month. If your request is complex or we receive a high volume of requests, we may extend this by a further two months, and we will notify you if this is the case.
We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or decline to act on the request.
9. Right to Lodge a Complaint
If you believe we have not handled your personal data in accordance with the GDPR, you have the right to lodge a complaint with a supervisory authority.
As we are based in Bulgaria, our lead supervisory authority is the Commission for Personal Data Protection (Комисия за защита на личните данни, CPDP):
- Website: cpdp.bg
If you are located in another EU or EEA member state, you may instead lodge a complaint with the supervisory authority in your own country of residence or work.
We would appreciate the opportunity to address your concerns directly before you contact a supervisory authority, so please contact us first at contact@marktional.com.
10. International Data Transfers
Our website is hosted on Vercel, whose infrastructure operates servers in multiple countries, including the United States. When you visit our website, your data may be transferred to and processed in countries outside the European Economic Area (EEA).
Where this occurs, we rely on safeguards recognised under the GDPR, such as Standard Contractual Clauses and, where applicable, adequacy mechanisms like the EU-US Data Privacy Framework. For more information, see Vercel's Privacy Policy.
By using this website, you acknowledge that your data may be processed in these locations under the safeguards described above.
11. Cookies
Our website does not currently set any cookies. We use your browser's local storage to remember your cookie consent choice, and let you set preferences for any optional cookies we may introduce in future. For full details, please see our Cookie Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any changes constitutes your acknowledgement of the updated policy.